Remote Assistance service is supported by augmented reality to deliver secure and cost-effective real-time expert valve repair
Emerson has announced its new Remote Assistance service capability to help plant operators immediately respond to industrial valve issues by using augmented reality (AR) technology. The AR technology uses a robust, secure channel certified as ISO 27001-compliant. Valve repairs are advised and guided by Emerson experts as part of the company’s expanding Connected Services portfolio in its Plantweb™ digital ecosystem.
Using a mobile device, plant personnel can securely share their field of view through the AR software as Emerson valve experts help troubleshoot and solve valve problems. Step-by-step instructions are overlaid in the field-user’s application to support installation, calibration or repair actions.