ISM (Integrated Service Management), a popular standardised management method, further expands its partnership with Enterprise Asset Management (EAM) software provider Ultimo. The ISM method helps organisations in healthcare, industries and other sectors such as medical technology to better structure their services and way of working. As a result of the partnership, Ultimo’s facilities modules are integrated with ISM. This enables healthcare and industrial customers to benefit from better control over their operation, improved access to management information and streamlined processes.

Patrick Beekman, Partner Solution Manager at Ultimo, said: "Following many joint ISM projects, we developed a standard design for ISM. With the ISM configuration in Ultimo ITSM, we streamline the processes and increase control for customers. This way of working can be tailored to the needs of individual organisations to increase support and give more insight into the workload. Powered by modern Business Intelligence (BI) software and years of domain expertise in IT service management, ISM dashboards give better visibility and control over the company’s IT processes in Ultimo ITSM. Many customers, including the St. Antonius Ziekenhuis hospital, already use our joint services." 

Robbert-Jan van Lippevelde, CEO of ISM, adds: "ISM and Ultimo are a great team that provides professional services efficiently and effectively. The way Ultimo works combined with the unique ISM set-up offers the support needed to provide services successfully. Because of this close collaboration, our compact description of the working method can be applied immediately with our prepared set-up of Ultimo and the supporting tools, such as dashboards and compliancy tooling for NEN 7510, MDR and more. Many organisations already benefit from our partnership."

To find out more, visit www.ultimo.com