One year on from the launch of the new service department, Richard Spires reflects on the success of this new division of BEKO Technologies.

Whilst enjoying a strong and sustained growth in sales in recent years, it was clear to us that, in order to maximise the potential of our new product ranges, we needed to have our own service department. When our main product ranges were BEKOMAT and OWAMAT, this work was done totally by our distribution network, and this continues to be the case with these products. However, with the advent of our drying technology and process equipment, we were being asked what support could we give in the event of trouble. The answer was to create the BEKO Technical department. This department, headed by the experienced and capable Barry Briscoe, provides in house and on site support for all of our products, as well as service support on all other makes of compressed air process equipment.

Our philosophy is that sales and service are, in fact, inseparable. In some companies there is competition between the two parts, leading to a mixed message to customers. At BEKO we work together (Being a smaller team than our main rivals helps here) to give the best solution.

Because all of our service personnel have many years experience, we can offer expert advice on energy saving, as well as an honest appraisal of whether it’s best to repair or replace- along with comprehensive data back up to support our advice.
On site energy services include full leak surveys, flow metering/data logging, dewpoint analysis and Oil content monitoring with Oil Control. We also provide a full air quality testing service.