To introduce ourselves, Clockwork IT Ltd is a software Company specialising in Service Maintenance, Scheduling, Planned Maintenance, Ad Hoc Incident Logging, Asset Management and Field based Software.
Client Profile
A typical Client would be Ductbusters Ltd, established in 1996 as the need for specialized ductwork cleaning in a wide range of commercial and medical premises became more apparent. Since its inception, Ductbusters has grown to service all sizes of organization from the smallest fast food outlet to major Hospital projects. Ductbusters have now expanded into Air Handling Unit maintenance, Kitchen Extract cleaning, the provision of Risk Assessments, Fire Damper drop testing and LEV testing.
The Challenge (where does it hurt?)
As their business grew rapidly, the Senior Management team at Ductbusters recognized their need for change. This required a fresh look at software systems that had the flexibility that they needed. They also knew that they needed to engage the services of a supplier that could respond quickly and efficiently to their dynamic environment. After a considered and lengthy search process, they identified Support Desk Pro, from Clockwork, as their preferred choice.
The Solution (Back Office, Scheduling and Field Based)
Due to Ductbusters’ changing needs, it was essential that the whole team was consulted to gain a detailed insight as to their current needs and, more importantly, their future ‘vision’ of how the system could work for them. During these scoping and specification meetings, Clockwork ensured that all members of the Ductbusters’ staff were represented and had the opportunity to contribute to the discussions on what was practically needed. It was only then that we could plan the development that was required for a successful implementation.
The standard back-office software process was more than enough for the current operation although there proved to be several huge time savers that we could immediately implement such as individual complex quote templates and part payment options that updated the existing Accounts System.
The main focus of the project was to provide the field-based teams of surveyors and engineers the ability to do their job without the need for reams of paperwork that was inherent in their industry.
Creating a workflow that linked a site survey to the provision of differing types of services, we gave the field-based teams a tool that enabled then to plan and work much more efficiently. For the surveyors, this meant the provision of an accurate estimating tool that encapsulated all aspects of the service required from access doors to necessary equipment for the job. For the engineers, once the work was scheduled, using a ‘drag and drop’ scheduler, this then translated into ensuring that they could not leave for a job without checking that the equipment required was allocated beforehand. Further enhancements allowed engineers access to building schematics and the ability to easily identify and capture ‘before and after’ photos that could be annotated for customer reporting.
Steve Adams
Managing Director, Clockwork IT Ltd.
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