Keeping Fiona Stanley Hospital running smoothly and on time.

AgilityAuto (CMMS) is designed to support operational requirements, and, along with Serco and BT, AgilityAuto has delivered a fully integrated workflow management solution which supports the delivery of patient care in a highly complex environment.

Fiona Stanley Hospital is a brand new state-of-the-art hospital  One of the hospital’s main principles is operational efficiency; in line with this AgilityAuto is being used to centrally co-ordinate its smooth running and management. There are 10 other systems operating in real time with AgilityAuto; either feeding information in, such as the hospital staff skills and training records and the RTLS (Real Time Location Service) or creating service requests such as the I.T helpdesk and telephone system. When the hospital is fully operational, it is forecast that AgilityAuto will manage over 80,000 service requests per month, 60,000 of which will then create multiple tasks.

AgilityAuto has been specifically configured to allow service requests to be raised quickly and easily directly in AgilityAuto through a variety of different methods including the InTouch touchscreen system, self-service points around the hospital, hospital reception and call-centre helpdesk. As there are so many possible sources, it is key that all requests are entered consistently and as quickly as possible into AgilityAuto to help ensure performance targets and SLAs (service level agreements) are achieved.

All service requests are quickly and thoroughly triaged in AgilityAuto using a simple series of questions which cover over 8000 options. This process ascertains the request’s priority, the required resources to complete it and the steps needed to carry it out to ensure no time or other resource is wasted. These requests can then be auto-deployed to a member of staff on a mobile device, assigned to an automated guided vehicle (AGV) or sent to another system for processing. Through the RTLS, AgilityAuto identifies the best placed, available resource and the service request is then automatically deployed to them, streamlining the process and helping to achieve performance targets.

AgilityAuto has been configured to recognise the severity of certain service requests and put into place the best course of action. learn more at www.ssginsight.com