Most businesses typically put their energy, resources and investment into things like product design, sales and marketing, production efficiency, process control, IT and supply-chain management. With so many important priorities vying for attention, managing a company’s MRO supply chain has typically been neglected. Capital equipment downtime costs huge dollar losses per day, especially in asset-intensive industries like mining and oil & gas companies. One of the challenges this sector faces is the complexity and diverse configurations of the equipment. Often, the technical information needed to complete a repair of equipment (especially unscheduled services) is spread across multiple manuals and databases,…