Established 60 years ago, Prosaw are one of the largest suppliers of Metal Sawing Machinery in the UK. Their customers range from Aerospace, Construction & Precision Engineering through to General Fabrication along with Oil & Gas companies. Part of Prosaw’s success over the past six decades has been its unrivalled After Sales Service. With a team of 9 dedicated engineers, Prosaw can install new equipment and carryout routine maintenance for customers throughout the UK and Europe.
Chris Burns Techical Director
Robert O’Brien, Sales Director explains how some of this success has come about: “Organising a team of engineers take time and needs a certain amount of flexibility, especially when some customers desire an immediate response to their call out. Since Prosaw began using T Cards in 2015, the Service Department have been able give engineers real time work schedules that they can interact with themselves. This also allows the scheduling of work at Prosaw’s Kettering Workshop assigning the pre-delivery inspection of equipment. It has been a valuable tool that makes the work of organising engineers a lot easier.
T Cards Online is designed to be used like the tried and tested manual boards with all the tangible, visual benefits but with all the accessibility, features and analysis tools available digitally. Prosaw were quick to see the benefits this can provide both for planning and customer response times for their engineers. Chris Burns, Technical Director, commented; “I have used the system for nearly 10 years and been really happy with how simple and easy it is to adapt to our changing needs. Having the support team at T Cards has been a great help over the years when small chang