How DTH Contract Services Improved Efficiency and Saved Over $150,000 Annually Managing Virginia’s Highway Facilities

Managing a vast network of public facilities serving millions of travelers daily is a demanding task. DTH Contract Services, led by President Rhett Raynor, oversees maintenance at more than 100 rest stops and welcome centers across Virginia’s highways on behalf of the Virginia Department of Transportation (VDOT). Ensuring these facilities are safe, clean, and fully operational around the clock is vital to both public safety and customer satisfaction.

Overcoming Complex Maintenance Challenges

 VDOT’s extensive highway network includes over 100,000 road segments and numerous heavily trafficked rest areas. DTH faced the challenge of maintaining aging facilities while providing rapid responses to issues like restroom downtime and equipment failures. Managing these critical assets with siloed, outdated legacy systems slowed processes and compromised efficiency.

A Centralized CMMS Solution for Streamlined Operations

To meet these growing demands, DTH implemented a centralized computerized maintenance management system (CMMS) using eWorkOrders. This unified platform replaced multiple disconnected systems, allowing the team to consolidate preventive maintenance scheduling, work order management, asset tracking, and labor cost control in one easy-to-use interface.

The transition to this cloud-based maintenance management system was smooth and timely, thanks to a thoughtful implementation plan and accessible training materials. The system’s flexibility accommodated both technical and non-technical staff, ensuring full team adoption and ongoing success.

Significant Cost Savings and Productivity Gains

The benefits were immediate and measurable:

• Over $150,000 saved annually in IT and operational costs through platform consolidation and reduced support needs.
• Labor optimization with fewer administrative hours and a reduction in headcount by three, all without sacrificing service quality.
• Improved responsiveness to work requests and proactive preventive maintenance reduced downtime and enhanced the safety and cleanliness of public facilities.

Raynor highlights how having a single source of accurate maintenance data transformed decision-making and resource allocation, enabling the team to meet stringent service-level expectations.

Ongoing Support and Training Ensure Long-Term Success

Beyond technology, DTH valued continuous support and flexible training solutions. Recorded webinars and online help resources empowered staff to quickly solve issues and maintain proficiency, even as teams changed or operational needs evolved.

 Lessons Learned for Public Sector Facility Management

 DTH’s case demonstrates the vital role of centralized, data-driven maintenance management in the public works sector. Agencies managing large, complex infrastructure portfolios benefit significantly from CMMS platforms that simplify workflows, improve compliance, and deliver transparency to stakeholders.

Final Thoughts

In public facility management, where safety and service quality are non-negotiable, optimizing maintenance processes can yield impressive operational improvements and cost savings. DTH Contract Services’ experience shows that combining the right technology with strong team adoption and training enables organizations to achieve these goals efficiently.

For public works and infrastructure agencies seeking to enhance asset reliability and reduce operational expenses, investing in a scalable, intuitive CMMS for public facility maintenance is a proven game changer.

About the Author:

Jeff Roscher is the Founder, CEO, and President of eWorkOrders – a leading provider of cloud-based CMMS and maintenance management solutions.

https://eworkorders.com/cmms-case-studies-customer-success-stories-web-based-cmms/facilities-management/