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Frontline managers should focus on coaching their employees to constantly improve performance. Line managers direct as much as two-thirds of the workforce and are responsible for the part of the company that typically interacts with and defines the customer experience. In a majority of the companies I’ve encountered, the frontline managers’ role is in a capacity [...]

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Specifically designed to promote technical excellence in maintenance, informing and educating the top maintenance professionals across the globe. Maintenance is often seen as a cost to business instead of a major benefit. A properly structured maintenance programme not only reduces downtime but also increases productivity and efficiency levels, which in turn improve the profitability of a company.

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