Having operated for some 150 plus years now, Watkins Hire has seen far more change than most! To have developed this specialist HVAC Hire business to where it is today, Watkins Hire have constantly had to develop and improve the way we operate to meet our ever changing customer needs and demands. As well as being fully compliant with the ever changing legislation and best practice codes of working.
Our top down ethos has always been that the customer comes first and our customer service must be to the highest standard. One key area that really separates us from the rest in our specialist HVAC Hire field.
As a logical and important progression here, Watkins Hire has been working alongside BSI with all our processes and systems to ensure we were offering the best to all our customers.
Watkins Hire has been successful in now securing full ISO 9001:2008 accreditation to all our UK Depots.
This ISO 9001:2008 further endorses and underpins the company's commitment to; quality management, management responsibility, resource management, product realisation, plus measurement analysis re constant Improvement.
Very simply, offering all our customers be they, local, regional or national, the best product and service, provided against a full set of agreed, proven processes and procedures that are constantly measured and challenged.
Watkins Hire HSQE Manager Stephen Danks offers “Watkins Hire already had excellent processes to control our hire product, but by implementing ISO 9001:2008 we have been able to introduce new processes to monitor information relating to customer perception as to whether Watkins Hire Ltd has met customer requirements, which will ultimately improve our customer satisfaction”.
For more solutions please try www.hazeng.com or www.engineeringtrader.com
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